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Return Policy

Return and Refund Policy

Last updated: August 04, 2020

Thank you for shopping at Mosser Glass.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

 

Damaged/Defective Items

Items damaged in shipment or arrive with major defects will be replaced at no charge, please contact us:

*** Please note: All of our glassware is handmade, minor imperfections are considered acceptable***

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods were not used or damaged

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Mosser Glass
9279 Cadiz Rd.
Cambridge, Oh 43725

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: